Coronavirus (COVID-19): As we remain alert, please remember to bring an appropriate face covering if you are visiting the practice.

If you or a member of your household have a new continuous cough, a high temperature or a loss in or change of your sense of smell or taste,
please DO NOT come to the GP surgery unless requested to do so by a member of our team. Instead, please self isolate immediately in case you have COVID 19.
You must use the NHS 111 online coronavirus assessment and testing service or call 111 if you cannot get help online.

Coronavirus (COVID-19): As we remain alert, please remember to bring an appropriate face covering if you are visiting the practice.

Coronavirus (COVID-19): As we remain alert, please remember to bring an appropriate face covering if you are visiting the practice.

If you or a member of your household have a new continuous cough, a high temperature or a loss in or change of your sense of smell or taste,
please DO NOT come to the GP surgery unless requested to do so by a member of our team. Instead, please self isolate immediately in case you have COVID 19.
You must use the NHS 111 online coronavirus assessment and testing service or call 111 if you cannot get help online.

Coronavirus (COVID-19):

Download Dr. iQ - our practice mobile app

Access Dr. iQ our practice mobile app

Dr. iQ is our practice mobile app. For the fastest, most convenient way to access our GP services,
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Accessing our services – update Dec 2021

Dear patients,

We have changed the way we book our appointments in response to the latest Government guidance on COVID-19, offering a range of ways for you to safely get the help and support you need. We are open and continuing to care for our patients.

Patients who request an appointment will be assessed by telephone or online, and a clinician will determine how best to meet your care needs. You will be offered a face-to-face appointment if it is essential for you to be seen, or a video appointment if appropriate.

The fastest way to access our services is generally via our Dr. iQ app. If you do not need to come into the surgery, you will be given appropriate self-care advice, treatment or information on what to do if you become more unwell.

Thank you for your understanding and cooperation during this time of unprecedented levels of demand on NHS services. Please treat our staff with dignity and respect.

Important Notice For King Cross Surgery Patients

Kings Cross Surgery has relocated from 4 St. Pancras Way, Bloomsbury B St. Pancras Hospital, NW1 0PE to 77 – 83 Chalton Street, NW1 1HY, on 25 July 2022.

The new location is within easy reach of the current Kings Cross Surgery and is approximately 0.6 miles from the current practice site. The relocation will have no effect on the care that you receive, or your current registration, and you will not need to re-register with your GP who will remain the same. For more information please click here.

You’re welcome to our Patient Participation Group!

We really value your feedback in helping us improve our services so we’re inviting registered patients to join our Patient Participation Group. We’d love to hear your thoughts and provide a platform for patients to suggest positive ideas and have an open dialogue with the practice.

Information on what a Patient Participation Group does to help patients and practices can be found here.

Click here to fill in our joiner form and be part of our unique group.

Equality and Diversity Policy

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nhs

Equality and Diversity Policy

equality and diversity

Our policy is designed to ensure and promote equality and inclusion, supporting the ethos and requirements of the Equality Act 2010 for all visitors of our practice.

We are committed to:

  1. Ensuring that all visitors are treated with dignity and respect
  2. Promoting equality of opportunity between men and women
  3. Not tolerating any discrimination or perceived discrimination against, or harassment of, any visitor for reason of age, sex, gender, marital status, pregnancy, race, ethnicity, disability, sexual orientation, religion or belief
  4. Providing the same treatment and services (including the ability to register with the practice) to any visitor irrespective of age, sex, marital status, pregnancy, race, ethnicity, disability, sexual orientation, medical condition, religion or belief

This policy applies to the general public, including all patients and their families, visitors and contractors.

Procedure

Discrimination by the Practice or Visitors / patients against you.
If you feel discriminated against:

  1. You should bring the matter to the attention of our Complaints Manager
  2. Our Complaints Manager will investigate the matter thoroughly and confidentially within 14 working days
  3. Our Complaints Manager will establish the facts and decide whether discrimination has taken place and advise you of the outcome of the investigation within 14 working days

If you are not satisfied with the outcome, you should raise a formal complaint through our Complaints Procedure

Discrimination against our Practice staff.

The Practice will not tolerate any form of discrimination or harassment of our staff by any visitor. Any visitor who expresses any form of discrimination against or harassment of any member of our staff will be required to leave the practice premises immediately. If the visitor is a patient they may also be removed from the practice list if any such behaviour occurs at the discretion of the Practice Management.

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